29th Aug 2019

Fenwick Store Cards PPI

Fenwick PPI Claims

What is Store Card PPI?

Payment protection insurance (PPI) may also be known as credit insurance, credit protection or loan repayment insurance among other terms on your documentation.

PPI is an insurance that helps someone who has taken out any form of finance to meet their repayments if they become sick, injured or redundant.

There is often confusion between PPI and income protection insurance. The two products are very different. PPI is a short-term policy, usually 12 months, sold with a loan and other credit products. This gives the borrower time to look for a new job or to return to work, if appropriate. Successful PPI payouts are made directly to the loan provider, not the policyholder.

On the other hand income protection insurance covers 70% of the policyholder's income if they are unable to work due to an accident or sickness. This protection is long-term and can cover the policyholder until retirement if they are unable to work again.

Did Fenwick Offer PPI On Store Cards?

No. Fenwick was one of the few retailers who have NEVER offered any PPI.



The PPI deadline has now passed and we are no longer accepting any new PPI claims.

Please be assured, if you have already enquired about a PPI Claim with Money Management Team Limited we are processing your enquiry and will update you as your claim progresses. If you need an update in the meantime, please contact us.

You can pursue your own claim direct to the firm to obtain a refund. You can do this for yourself at no cost and then use the Financial Ombudsman Service or Financial Services Compensation Scheme (FSCS) which are both FREE.

£Millions Remain Unclaimed!

Getting Ready for PPI Deadline

Is there any leeway in deadline timing?

No – the deadline is absolute. If the claim is not properly logged with the lender before midnight on August 29th it will be officially time-barred.

I already have a case(s) going through with you, what will happen to them?

The deadline is for new claims only. All existing claims will be investigated and decided normally.

I have had a case with FOS through you for ages – what will happen to it now?

All FOS investigations of current claims will be unaffected by the deadline. It is for new claims only.

Will the deadline cause any delay in my case?

No – existing cases will be processed as normal with a final decision expected within 8 to 16 weeks of acknowledgement of the claim by your lender.

What if the bank wants more information?

A request for further information from the bank means that it has been accepted and is under investigation. The usual timescale of 8 to 16 weeks for a decision will still apply.

Why is there a deadline?

The deadline was set in place by the Financial Conduct Authority (FCA), which is the UK’s financial regulator. It’s chief executive, Andrew Bailey, said at the time: “Putting in place a deadline and campaign will mean people who were potentially mis-sold PPI will be prompted to take action rather than put it off. We believe that two years is a reasonable time for consumers to decide whether they wish to make a complaint.”

“We have carefully considered the feedback we received and we still believe that introducing a deadline for PPI complaints and a communications campaign warning of the deadline will benefit consumers.”

What happens after the deadline?

The deadline is for new claims only. If your claim has already been lodged with your lender then it will be fully investigated.

What happens if my case is rejected by the lender?

If your claim is rejected then it will be passed to our specialist team who will evaluate the terms of the rejection to see whether an appeal to the Financial Ombudsman Service (FOS) might be possible and advise you of their findings.

*Free Check with our Claims Service. Outcome is lender specific and may result in a complaint being investigated.
Your PPI Claim starts with a Free PPI Check service. Our PPI Claim fee of 20% + VAT (so 24% of the total redress offered by your lender) is payable if your claim is successful. That means if we don’t recover you anything, you don’t pay us a penny
You can submit a claim directly to the lender yourself for no charge. You can also approach the Financial Ombudsman Service and Financial Services Compensation Scheme for free to review your case, providing it falls within their remit and you have approached your lender first.

How was PPI mis-sold?

PPI was added to some customers' credit cards, loans, mortgages, overdrafts and store cards without their knowledge. Other borrowers have said that the finance provider told them their loan, mortgage or credit application may not be approved if they didn't have PPI. This resulted in borrowers taking out PPI to avoid losing the deal, regardless of if they needed the policy or not.

Could you have been mis-sold PPI ?

If any of the following situations occurred at the point of sale, you may have been mis-sold PPI by your store card provider:

  • At the time store card provider sold you the PPI policy, were you unemployed, self-employed or retired?
  • If you were unemployed, self-employed or retired when store card provider sold you your PPI policy, you would not have been covered so would not have received any benefit from it.
  • Were you aware store card provider had added PPI to your agreement?
  • If you unaware the store card provider had added PPI to your agreement, it was done without your consent. Alternatively it could have been an opt-out box that wasn't clearly visible.
  • Were you told what the total cost of PPI was at the time of sale?
  • The store card provider should have explained all costings relating to the PPI. This will be a major mis-selling factor if it wasn't done.
  • Did the store card provider make it known that some of the PPI premium may have been paid as commission?
  • If more than 50% of your PPI premium was paid as commission to store card provider, this is classed as high commission under the Plevin rule. You were mis-sold and due a PPI refund.
  • Was it made clear to you by store card provider that you could cancel the PPI policy?
  • The store card provider should have notified you of your right to cancel the PPI policy within the cooling off period.
  • Did the store card provider bring to your attention any of the circumstances or exclusions where you would not be successful in making a claim?
  • If the store card provider had not made clear any exclusions or circumstances that would prevent you from claiming, you may have been mis-sold your PPI policy.
  • Did the store card provider check to see if you had other PPI arrangements that would cover repayments?
  • The store card provider has a responsibility to find out if you had sufficient PPI cover elsewhere.
  • Was there any pressure by store card provider into purchasing the PPI policy?
  • The store card provider should have looked at your personal situation to assess if you would benefit from having PPI without any pressure or hard-sell.
  • When taking out the PPI policy, did you have any pre-existing medical conditions at that time?
  • If this was the case and you could not have worked for the duration of the PPI term, you would not be covered by the PPI policy.
  • Was it inferred to you that PPI was necessary to get the finance?
  • If the finance sought was such that required a PPI policy, the store card provider should have let you know that you could shop around to find and compare PPI cover or if you already had PPI in place, they should not have sold you their PPI policy.
  • Did the store card provider PPI have an upper age limit, if so, were you older than it?
  • If the store card provider PPI specified an age limit for cover and you were older than this, you would not be covered by the policy.
  • What was the term of PPI, was it was less than the term of finance agreement? Also, did the store card provider advise that there would also be a period of no cover towards the end of the finance agreement?
  • If the store card provider didn't explain that you would have a period of no protection during the term of the finance agreement, your PPI policy was mis-sold to you.

What you could claim from your store card provider?

If your claim against the the store card provider is upheld, you may receive a full refund of PPI paid to them , this includes any interest charged on the PPI. Statutory interest of 8% per year is also payable on the premiums and any interest charged.

How to lodge a PPI complaint with your store card provider?

A deadline of 29 August 2019 has been set by The Financial Conduct Authority (FCA), by which time all PPI complaints will need to have been submitted. After which time, customers will lose the right to have their complaint assessed by us, or the Financial Ombudsman Service.

If you have been sent a letter from your store card provider outlining potential concerns about the way PPI may have been sold to you, you may have less time. It is important to act as soon as possible.

Please be assured, when checking or complaining about PPI to the provider, your relationship with, or your credit score will not be adversely affected.

We understand consumers may require different levels of assistance and are committed to making your free PPI check* and claim process as straightforward as possible. Our process is designed to make it as easy as possible for anyone wishing to make a complaint.

© 2019. StorecardsPPI.com is a trading style of Money Management Team which is authorised and regulated by the Financial Conduct Authority in respect of regulated claims management activities FRN: 836618. The registered address is Railex Business Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY. Registered as a company in England and Wales (company number 08290403) Vat Number: 180 9825 79 | Tel: 0800 103 2631 ICO number: ZA029120. *Free Check with our Claims Service. Outcome is lender specific and may result in a complaint being investigated. If you agree to the claim service, the fees are 20% + VAT = 24% for any successful claim.
Privacy Policy - Terms and Conditions - Complaints Procedure - Contact Us - About us