Reclaim Service & Fee Agreement
Other Important Information About Our Claim Service
Money Management Team Limited Reclaim Service & Fee Agreement. Please read thoroughly before signing and agreeing to our service. Only sign the Letter of Authority to Act form and return to us if you wish to be bound by our terms.
By completing this complaint pack, you are agreeing to the PPI Claim terms and conditions as below, and the information included in the Summary Information document. If you have previously instructed another firm to act on your behalf, please check your obligations with them before committing to our T+Cs. We aim to make the process as smooth as possible for you and to obtain a full refund of premiums paid, plus any interest that may be applicable.
We will ask the Lender to investigate all PPI that you may have purchased. Should any cases be upheld, the charges of 20% + VAT will be payable which is a total of 24%. Where 8% Statutory Interest is awarded; please be advised that this payment is subject to income tax which many lenders deduct at source. In some instances, your lender may decide to reinvestigate your complaint. If this results in your claim being upheld you will still be liable for our fees.
Our fees on a successful case are subject to Regulatory Change and will be charged at the prevailing maximum rate; however, we will never charge you in excess of 20% +VAT of the total redress offered by the lender. We will only pursue a claim, where we believe that there is sufficient merit.
If MMT were identified by a third party as being a service provider who may be more suitable to your circumstances, please be advised that any transfer of business will relate to any and all matters. MMT may pay a fee to any third party who introduces claims management business to us. If you are in a debt solution, we will only pursue a claim if it is in your best interest to do so or on Instruction of your Insolvency Practitioner. If Money Management Team cannot deal with your claim, you may be offered a service provider which may be more suitable to your circumstances. MMT may receive a fee from the third party for any business we introduce to them.
Successful Case - A claim is deemed successful if you are awarded a return of any of the money that you have paid, in respect of the PPI policy or in respect of any unfairly undisclosed commission involved in the sale of your PPI and charges of 20% + VAT a total of 24% will apply. This is awarded via a lump sum payment or an amendment of your existing loan term and the payment method adopted will depend on your circumstances.
Should your account be in arrears then there is a possibility that any award will be used to clear these arrears. Our fee will be payable by you regardless of which claim refund method you’re offered by the lender.
We cannot give you any guarantee about the success of any claim. We cannot take responsibility for any refund calculation completed by the lender if this is proven to be incorrect or incomplete.
Ongoing Agreements - If your case is successful and you are still paying the loan; your settlement may come in 2 parts. 1 - You will be refunded all of the premiums you’ve paid into the policy to date, along with interest that you have incurred and, in many cases, a further interest of 8% on this figure. 2 - In addition, the premiums that you will pay during the remainder of your loan will be removed from your loan and your monthly payments will be reduced accordingly
Where a complaint is made about PPI, your lender may cancel the policy and you will no longer be covered by it, and you may wish to seek suitable alternative cover.
Off Set Refunds – If you have outstanding debts or arrears, have been declared bankrupt, are subject to an IVA/ have proposed an IVA which is yet to be approved or rejected by the lenders/subject to a DRO or anything similar such as Sequestration – the refund may in certain circumstances be off-set by the lender against the outstanding arrears or outstanding balances. For example, if you have an outstanding loan or credit card balance which is overdue, the lender may use the refund or part of the refund to settle/put towards payment of outstanding balances. In this case, you will still be liable for our fee.
Undisclosed Commission – if the amount of undisclosed commission involved in the sale of your PPI policy is deemed unfair you should receive: A refund of any undisclosed commission above 50% along with the interest that you have incurred on this, and in many cases a further interest of 8% on this figure.
Fee Payment - You are responsible for the payment of our fees. These fees should be paid from the amount that you are awarded. If the financial company pays redress directly to you, or uses the redress to reduce your debt liabilities, we will send you an invoice for the amount of our success fee. We would normally expect payment of our fees within 10 days of your payment being cleared in your account. If we receive payment directly from the lender, we will deduct our fee before forwarding the balance to you.
If you owe us fees on any complaint that we have pursued on your behalf, we reserve the right to offset any redress you receive against your debt to us, regardless of whether redress relates to another complaint we have pursued for you.
Failure to pay fees – If our invoice remains unpaid after this time and you have not agreed with us a payment schedule, we will take steps to recover any fees due to us. This may include a debt collection process via a Solicitor. In the event of having to pursue you for our fee your individual circumstances will be taken into consideration. If we recover your money and you fail to pay our fees, we have the authority to validate your application details with Credit Reference Agency. We also reserve the right to perform a trace search on you if you fail to comply with the terms set out in your agreement to assist in recovering our fees or so that MMT can contact you at a new address to pay you outstanding redress if we have not been able to contact you via the details you previously provided.
General Information- Money Management Team Limited is Authorised and Regulated by the Financial Conduct Authority in respect of regulated claims management activity. Its registration is recorded on the website https://register.fca.org.uk/ FRN:836618. Registered with the Information Commissioners Office, Registration number: ZA029120. Registration Address: Railex Centre, Crossens Way, Marine Drive, Southport, Merseyside, PR9 9LY Company Number: 08290403/VAT Number: 180 982579 Calls may be recorded for training and security purposes.
Customer Satisfaction - At Money Management Team we continually strive to improve the level of service that we provide to our clients. As such, you may receive an invitation to participate in a customer satisfaction survey via Feefo, Survey Monkey email or Facebook.
Dissatisfaction – If at any time you are dissatisfied with the service, please contact our office by telephone 01925 552 923 or 0800 103 2631, or email at email@example.com or in writing for the attention of the Complaints Department: Unit D Ribban Court, 20 Dallam Lane, Warrington, WA2 7NG A copy of our Complaints Procedure has been provided in your initial documentation and is also available on our website www.moneymt.co.uk
If we are unable to resolve your complaint or you remain dissatisfied, you can have the complaint independently looked at by the Claims Management Ombudsman (CMO) at: Exchange Tower, Harbour Exchange, London E14 9SR Website: https://cmc.financial-ombudsman.org.uk/
Tel: 0800 0234567 You have 6 months to approach the Claims Management Ombudsman from the date of our Final Response, or if your complaint is not resolved after 8 weeks
Using companies to process your information outside the EEA - All countries in the European Economic Area (EEA), which includes the UK, have similar standards of legal protection for your personal information. We may run your accounts and provide other services from centres outside the EEA (such as South Africa) that do not have a similar standard of data protection laws to the UK. If so, we will ensure that your personal information is to be protected to at least UK
If there is any part of this agreement you do not understand, or you require it to be supplied in a larger print, or if English is not your first language, then please call your claim handler on: 0800 103 2631